“Smart” Change Console has been created by me as a custom GUI to address the needs and “pain points” of the customer’s Change Management Team. The ability to get the global overview of actual, planned and closed changes, to process the Changes without leaving the console and to get all needed information out of involved systems was the main focus in this case. The entire development took place in close cooperation with the Change Management Team. The “Smart” Change Console has many functions, here just some of them: Overview of actual, planned or closed changes with graphical indicators Searching and filtering including predefined or user specific filters, which can be saved as private or public Export of selected changes as XLS or CSV Change details with all relevant fields, including the ability to edit the changes directly from console Flexible Charts and Dashboards with direct access to the shown changes Integration with Change Calendar, including filtering and direct access to the selected change Integration with other information sources and systems The console is used extensively by Change Managers in their daily business.
Read MoreBMC ITSM CSS Customizing (BMC)
With the upgrade to BMC ITSM 19.x, the customer commissioned a modernization of the GUI. The main goals were: Modern “look&feel”, User-friendliness, Eye-friendly contrast, Alignment with corporate design (color schema, icon-set), central configuration, independent of the core BMC files. I realized the requirements using additional custom CSS and integrating customer’s own icon-set and color-schema. The core files (e.g. ARSystem.css) have not been modified.
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