Task Board, developed and introduced by me, is a very simplified custom GUI to get quick access to assigned tasks. It follows the same concept as in ServiceNow or Atlassian Jira. A Task Implementor can see only the tasks assigned to him/her or to his Support Group(s). The tasks can be moved by “Drag & Drop” to a new status.
The main functions of Task Board are:
- Overview of active tasks assigned to Support Group or actual User
- Status change per Drag & Drop
- Most important details of a task
- Creation of comments (Work Logs)
- Filtering by Root Request number
