Viktor Hildebrandt

VIKTOR HILDEBRANDT
My portfolio page informs you about my services, skills and implementations.
ITSM DEVELOPER & CONSULTANT
I am ITSM Developer and Consultant for enterprise solutions in ITIL and DevOps frameworks for more than 25 years.
ANALYSIS, DESIGN AND DEVELOPMENT
I am focusing on analysis, conception and implementation of ITSM (BMC, ServiceNow) solutions.

Over the years I have acquired a lot of knowledge and gained experience in the international enterprise environments. This includes full knowledge of the BMC Service Management solution and ServiceNow expertise. Design and operation of the ServiceNow on-premise platforms is one of my rare skills. Below is my profile (* = Official Training or Certificate)

BMC AR Remedy Server 6.x – 20.x Configuration & Operation*

ServiceNow Administrator*

BMC AR Remedy Server Custom Applications

ServiceNow “on premise” Platform Design & Configuration

BMC ITSM 7.x – 20.x Customizing & Support

ServiceNow Scripting (Glide Script)*

BMC Certified Professional: IT Service Management*

ServiceNow Platform Orchestration and Automation

BMC Service Request Management: Administering and Configuring*

ServiceNow Implementation Bootcamp*

Pentaho Data Integration Development

ServiceNow Domain Separation*

SOAP & REST Interfaces (inbound and outbound)

Linux (Red Hat & Debian) Administration & Scripting

Microsoft Windows Server NT – 2019*

MySQL & Maria DB

Microsoft SQL Server 2008 – 2016 Development

Java Script (ECMA2021/ES12) Development

Docker & Docker-compose

HTML 5, CSS

Jenkins Orchestration and Automation

Oracle Solaris Foundation*

I learned and have been used the best practice Service Management Frameworks in Consulting and Development steps. The classic Waterfall Project Management is well known by me too. My social and professional behavior is highly valued by Colleagues and Customers.

ITIL V3 IT Service Management

Innovative thinking out of the box

SAFe 4.0 Agile DevOps

Team player

Prince2 Project Management

Personel & Budget responsibility

Leadership skills (Trainings)

Work experience abroad in: Belgium, Brazil, Portugal, Russia, Spain, Switzerland

I'm not actively looking for a new contract. But I'm always open for new, interesting challenges. Just drop an email using contact form.

Contact

English 80%

Portuguese (Brazil) 70%

German (Standard) 99%

Russian 99%

German (Swiss) 50%

Projects and Developments implemented by me or with my collaboration. Frontend and Backend solutions have been defined with customers, designed and developed. Below you can find some examples.